- Why should I shop via e-shop?
E-SHOP online shopping is more convenient than when buying from the cashier in AquaCity. All tickets to the Aquapark and Wellness Centre are discounted by 10% compared to purchasing from the cashiers. You must purchase at least 1 day in advance. There are various stock products and packages on sale at ESHOPE. - Do I have to own an AquaCity Club Card if I want to shop through the ESHOP?
There is no need to own a Club card even when buying a family packet. - What products and services can I buy through ESHOP?
In our E-SHOP we offer you the possibility to buy tickets in the form of electronic vouchers or gift vouchers for Aquapark, Wellness Centre, hotel stays, massages, spa, beauty treatments or tickets for various events. They are a good gift for your loved ones or friends. - Is registration via ESHOP required?
Registration in E-SHOPE is not mandatory. By registering you will get additional benefits and information about possible stock products and offers. You also have an overview of your orders. - How do I pay for an order?
You can pay by card via GP webpay, via VÚB eCard, Apple Pay, Google Pay, or by bank transfer. For bank transfers, you’ll complete payment through a generated link; your order will be processed after the full amount is credited to our account (this may take a few days). You can also choose fast bank transfer for Slovenská sporiteľňa, VÚB Banka, and Tatra banka. The fastest method is card payment. - How fast will I receive a gift voucher or an electronic voucher?
If you pay via VÚB Card, TrustCard, or TrustPay, the electronic voucher arrives to your email immediately. For bank transfer, tickets are sent after the payment is credited to our account. - What is the validity of the gift vouchers and tickets?
You can choose a voucher valid for 6 months from purchase or a date-specific voucher at a better price; a date-specific voucher can be used only on that day. The validity date is shown on each voucher/ticket. Hotel stays have a validity of at least 12 months. - Can I give away the tickets?
Yes. Tickets do not show the buyer’s name or price. We do not include a receipt with mailed orders. Your order confirmation and tax invoice are sent by email. - We have decided not to use the gift voucher and tickets and return them. How do we proceed?
For vouchers with 6-month validity, you may cancel within 14 working days from the date the service contract was concluded (i.e., from the seller’s order confirmation). For date-specific vouchers, cancellation is not possible; a date change can be arranged only with Customer Service, and if prices differ, a surcharge to the current ticket price applies. For a date change, contact eshop@aquacity.sk. - How do we proceed in the event of a claim or cancellation of an order?
Please send any claim or cancellation of your order by e-mail to eshop@aquacity.sk and use the withdrawal form you received in your order, or you can download it here. - What should you do if you did not receive an electronic voucher by email?
Contact us at eshop@aquacity.sk and check the email you have entered in your order. - Do I need to have an electronic voucher printed?
It is enough to show your voucher on your mobile phone.
