FAQ

  • What products and services can I purchase via e-shop and why should I buy through e-shop?
    At our e-shop we offer you the possibility to buy tickets to Aquapark, Wellness centres, stays in hotels, massages, and spa procedures in the form of gift vouchers. They are a suitable gift for your loved ones, friends, and acquaintances.
  • Is registration via e-shop required?
    Registration in the e-shop is not required, but you will automatically receive a discount of 5% off your purchase upon signing.
  • How can I pay for gift vouchers or tickets?
    You can pay by credit card through VUB Ecard, Trust Card, Trust Pay or bank transfer from your account. Payment by bank transfer: Please submit your payment by transferring it into our bank account. Please use your order identification number to identify the payment. Your order will be processed only after receiving the full amount to our bank account.
  • How soon will I get a gift voucher or tickets?
    When paying via the payment gateway VUB Card, TrustCard, Trust Pay, we will send you the tickets within 2 business days of receipt of the payment. In the case of payment by bank transfer, tickets are sent only after the money has been credited to our bank account, which in case of different banks extends the ordering period to about 5 business days.
  • Is it possible to send gift vouchers via e-mail in the form of a voucher?
    All of our vouchers have trademarks and we do not email them. To use our services, it is necessary to have the original vouchers with our security features.
  • What is the validity period of gift vouchers and tickets?
    The validity period of gift vouchers is 3 months from purchase. The validity date is shown on each gift voucher or ticket. The validity period for hotel stays is at least 6 months.
  • What are the delivery methods of vouchers?
    When paying for your order, you can choose the delivery method in your cart. We will send the tickets by registered mail to the address given in your order, where the shipping fee is 1.5 EUR. The second option is personal pickup at AquaCity Poprad on the 2nd floor. We will issue your order based on your e-mail confirmation, which will be emailed to you and your ID.
  • Can I give my tickets as a present?
    The tickets are without a name or price resp. purchase values. We do not send a receipt on the amount of your purchase and the price of gift vouchers. The confirmation will be sent to you by e-mail and invoice is sent by e-mail or post on request.
  • We have decided not to use the gift voucher or tickets and we want to return them, how should we proceed?
    You can cancel your order within seven working days after the conclusion of the service contract (i.e. from the date of order confirmation by the seller)
  • How should we proceed in the event of a claim?
    Please send any complaint by e-mail to eshop@aquacity.sk or in writing to our address.